Department of Primary Care
Primary Care Medical Home
A Primary Care Medical Home Model is a model of care that strengthens the clinician-patient relationship by replacing episodic care with coordinated care and a long-term healing relationship. Each patient has a relationship with a primary care clinician who leads a team that takes collective responsibility for patient care, providing for the patient's health care needs, and arranging for appropriate care with other qualified clinicians. The medical home is intended to result in more personalized, coordinated, effective and efficient care. A medical home achieves these goals through a high level of accessibility, providing excellent communication among patients, clinicians and staff, and taking full advantage of the latest information technology to prescribe, communicate, track test results, obtain clinical support information, and monitor performance.
The Primary Care Medical Home is based on the concept that the patient is always at the center of every decision made regarding their medical care. You receive more personalized care that is coordinated by an entire team, with a greater support for self-management. As a member of this team it is critical you take an active role in your care by providing your health care team any concern you may have, provide accurate health history and current medication list, and participate in self-management activities.
Mission & Vision
Provide compassionate world class healthcare to maximize readiness and the overall health of our community. Deliver safe, quality, accessible, cost-effective, and patient family-centered healthcare to enable the resiliency of our community, enhance the readiness of our units, and achieve the best outcomes for our beneficiaries.
Set the standard for the Army in health and readiness, and demonstrate the value of our hospital by providing high quality healthcare at an exceptional cost, while maintaining and developing professionalism and commitment in our staff.
- Readiness and Health
- Healthcare Delivery
- Force Development
- Take care of ourselves, Our Soldiers and Families, and our DA Civilians for life
Scope and Services Provided by the Medical Home Team:
Full scope of Patient Centered care for acute illness, chronic medical problem management and preventive care for:
- Adult Care
- Obstetrics Care
- Pediatrics Care
- Geriatrics Care
- Same-Day Acute Appointments
- Minor Surgical Procedures
- Joint Injections
- Liquid Nitrogen Skin Treatments
- Intrauterine Device placement and removal
- Toenail Removal
In office testing/treatment, such as: EKG, pregnancy testing, nebulizer treatments, injections, and intravenous therapy
- Sports Medicine
- Integrated Behavioral Health
- Nutrition Care
- Clinical Pharmacology
- Case Management Services
- Embedded Radiology and Laboratory Services
Frequently Asked Questions (FAQs):
Q. How do I schedule or cancel an appointment?
For Emergencies Dial 911
To Schedule or Cancel an Appt Call: 762-408-CARE (2273)
Mon - Fri 0700-1600
(Except on Federal Holidays)
The After Hours Clinic provides walk-in-care for children (over 2-months of age) and adults with minor illnesses and minor injuries arising after work or school when your Primary Care Clinic is closed.
After Hours Care Clinic
1100 Brookstone Centre Pkwy
Columbus, GA 31904
M-F: 1730 - 2000
Q. How do I schedule a referral for care outside Martin Army Community Hospital?
If the care you need is not available at Martin Army Community Hospital you will be referred to a civilian network provider. PRIME enrollees must use a TRICARE network provider and have the authorization number provided by TRICARE to avoid out-of-pocket expenses. A letter or email will be sent to you from TRICARE with your authorization number, and information regarding your authorization. You can also visit www.TRICAREonline.com to obtain your authorization number.
If you have not received your authorization letter or email from TRICARE within ten (10) business days, contact the Martin Army Community Hospital Beneficiary Services Branch at 762-408-2599.
Q. Can I send a secure message to my care team?
Army Medicine Secure Messaging Service (powered by Relay Health) enables you to securely email your care team with health concerns, appointment requests, questions on test results, medication questions and refills, email images and forms, conduct "webVisits", and access patient education resources on over 5,000 health topics and 6,000 medications. Sign up at www.relayhealth.com.
Q. Can I access my medical information online?
You can visit www.TRICAREonline.com to securely view, download, print, or share your lab results, radiology results, medication profile, allergy profile, encounters, problem lists, immunizations, and vital signs.
Q. How can I select or change my PCM?
Please visit https://tricare.mil to find and change a PCM. You can also visit the Martin Army Community Hospital Beneficiary Services Branch or call them at 762-408-2599, to request a PCM change.
Q. How can I obtain a second opinion?
Your Medical Home team can assist you in obtaining a second opinion. Please let your provider, nurse, or administrative staff know you would like a second opinion. You may also visit the Martin Army Community Hospital Beneficiary Services Branch or call them at 762-408-2599, and they can assist you with your request.
JOES Survey - Complete your JOES survey and provide us feedback that will result in additional funding for the organization that can be reinvested into your healthcare.
ICE Comment Card - Use the ICE Comment card to express compliments/complaints that are viewed by department leadership. Submit ICE Comment.
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