Due to service limitations we are not always able to see all patients within time limits. Because of this we do refer some individuals to MACH Emergency Room, Medcare, Columbus Clinic or other urgent care clinics throughout Columbus. Many urgent care clinics usually request not to see children less than 6 months of age. In addition, due to deployments and physician staffing we have been required to refer some patients to Primary Care Manager's (PCM's) within Columbus.

Routine Care Appointments are provided within 7-14 days.

Wellness Appointments are provided within 30 days.

You can also call through 706-544-CARE(2273) to:

• Renew prescriptions
• Have administrative paperwork completed
• Get instruction or service
• Leave messages for your doctor
• Cancel appointments
• Schedule immunizations

Out of area Emergency or Urgent Care

If you need to access an emergency room in a remote area, please attempt to call your primary care provider as soon as possible through 706-544-CARE(2273). Routine and well care is usually not authorized out of area without TRICARE approval.

Referrals for Diagnostic Testing and Specialty Consults:

Referrals for diagnostic testing and specialty consults must be routed through your primary care physician, call the 706-544-CARE(2273) line.

Prescription Renewals:

PRESCRIPTION RENEWALS for most medications should be obtained by calling your primary care physician. However, there are certain medications that are so complex a specialist should manage them. Ask your Specialist about whether any new prescriptions fall in this category. During duty hours (0835-1835) requests for complex PRESCRIPTION REFILLS can be left at 706-544-2754/1910. To reorder a prescription that does not have any refills or has expired you will need to contact your physician at 706-544-CARE(2273). Please do not call before you are on your last refill to reduce the telephone volume. Prescription requests submitted can be picked up the following day. Special order medications should be requested 2 weeks before needed.

Any questions about the two week waiting period or special order medications, please call the outpatient pharmacy at 706-544-CARE(2273).

Service Satisfaction:

If you have any questions about clinic policy, or a complaint regarding the clinic, call 706-544-CARE(2273). The Clinic OIC or NCOIC will return your call within a week after investigating the circumstances.

You may request a change of primary care provider. This can be done by submitting the request in writing through TRICARE, Building 9204.

Exceptional Family Member Program (EFMP)

Children/spouses/dependants with medical problems requiring more than basic medical care are mandated to enroll in EFMP. You will need to take DD Form 2792 to their PCM to complete. Likewise, anybody receiving mental health care should be enrolled in EFMP and the DD Form 2792 can be filled their mental health provider. Once complete, the DD Form 2792 may be dropped off at the EFMP office in Room 175-65, 1st Floor, Martin Army Community Hospital.

Any children with special educational needs will need to be enrolled in EFMP. The DD Form 2792-1 will need to be filled out by the child's school or therapist, i.e. speech therapist. Once complete, the DD Form 2792-1 may be dropped off at the EFMP office in Room 175-65, 1st Floor, Martin Army Community Hospital.

If you are going to PCS overseas then you will need DA Form 5888 completed prior to approval of children/spouses/dependants' travel. You should receive DA Form 5888 at your Levy brief and have sections 1-8 filled out correctly. Once complete drop the form off at the EFMP office and you will then be contacted about an appointment time to meet with a physician to review your records. Prior to being able to make this appointment you must make sure that all children/spouses/dependants have a documented physical exam within the past year, to include a documented developmental screen for children under 72 months.

• If you need more information about EFMP for copies of all forms, call 544-1133 or stop by the EFMP office in Room 175-65, 1st Floor, Martin Army Community Hospital.
• For more information and access to all forms visit the US Army Medical Department EFMP website at http://efmp.amedd.army.mil/.

Educational and Developmental Intervention Services (EDIS)

EDIS is a program that provides early intervention services and assistance to families who have children ages birth to three years of age who have or may be at risk for developmental delays in their communication (listening, talking, expressing self and ideas), gross or fine motor (sitting up, crawling, walking, seeing, hearing), social skills (getting along with others, showing feelings), cognitive (learning skills, or problem solving), and adaptive (feeding, dressing, toilet training), skills.

Services are provided in the family's home and focus on the goals the family has for helping their child's functional skills develop. EDIS services, on the military installation, are provided at no cost to the family. Intervention services are also available to families who live off the military installation by the state agency in which they live. If you are a family member and have concerns about your child's development, EDIS can help. For more information about our services, please call (706) 545-3835/1161/5560.

We are committed to providing you with friendly, high quality customer service at all times and welcome to Martin Army Community Hospital and Ft Benning, Columbus, GA.